FOLLOW-ON SUPPORT FOR EXISTING CLIENTS
A LITTLE EXTRA HELP WHEN YOU NEED IT
Training Top-Up is a personalised 55-minute follow-on session for eligible On Cloud K9 clients who need support with a new stage, a particular skill, or a small setback. We’ll focus on what’s changed, what matters most now, and the next practical steps to help you move forward.
FOR EXISTING CLIENTS WHO NEED A LITTLE MORE SUPPORT
Training Top-Up is available to eligible On Cloud K9 clients who have previously completed and paid for at least a four-session training programme. It’s designed as a focused follow-on session when you don’t need another full programme, but would benefit from personalised help with a new stage, a particular skill, or something that’s become a little more difficult.
We’ll look at what’s changed since your previous training, what you’ve already tried, and what will be most useful now, then agree clear next steps you can put into practice.
WHAT’S INCLUDED
Training Top-Up gives eligible existing clients one focused session to revisit previous training, work through a contained new issue, or get support with the next stage.
PERSONALISED FOLLOW-ON SUPPORT
ONE 55-MINUTE SESSION
We’ll focus the session on what’s changed, what you need help with now, and the most useful next steps for you and your dog.
INCLUDED
- One personalised 55-minute training session
- Training tailored to your current priorities
- Practical next steps to continue with afterwards
A FOCUSED NEXT STEP
REFRESH, PROGRESS, OR TROUBLESHOOT
Use your Top-Up to refresh previous training, progress an existing skill, get help with a new developmental stage, or work through a contained new difficulty.
INCLUDED
- Refresh previous training
- Progress a particular skill
- Support with a new stage or contained issue
SHORT-TERM ONLINE SUPPORT
1 MONTH OF RELEVANT ACCESS AND SUPPORT
Where relevant, previous private learning material can be reopened for one month, with fair-use messaging support during that period.
INCLUDED
- Relevant previous private material reopened where useful
- Fair-use messaging support
- One month of access and support
HOW TRAINING TOP-UP WORKS
Training Top-Up is designed to give existing clients focused help without starting another full programme. We’ll use the session to work out what’s changed, what needs attention now, and the most useful way forward.
TELL US WHAT’S CHANGED
Let us know what you’d like help with, whether that’s a new stage, a particular skill, a small setback, or something from your previous training that needs revisiting.
FOCUS THE SESSION
We’ll use your 55-minute session to concentrate on the issue that will make the biggest difference now, rather than trying to cover too much at once.
AGREE THE NEXT STEPS
You’ll leave with clear, practical guidance to continue with after the session, based on your dog, your circumstances, and what you’ve already learned.
USE SHORT-TERM SUPPORT IF NEEDED
Where relevant, previous private online material can be reopened for one month, with fair-use messaging support during that period.
WHAT WE CAN HELP WITH
Training Top-Up is best suited to a focused follow-on need, where you already have useful foundations in place and want some personalised help with the next step.
REFRESHING PREVIOUS TRAINING
GET BACK ON TRACK
Revisit something you’ve worked on before, refresh the practical steps, and make adjustments if the original plan no longer fits quite as well.
PROGRESSING AN EXISTING SKILL
TAKE THE NEXT STEP
Build on a skill your dog already understands and make it more useful, reliable, or practical in everyday situations.
SUPPORT THROUGH A NEW STAGE
ADAPT AS THINGS CHANGE
Get help when development, routine changes, or a new life stage alters the picture and you need to adjust what you’re doing.
WORKING THROUGH A SMALL SETBACK
TROUBLESHOOT A CONTAINED ISSUE
Look at a specific difficulty that has cropped up, work out what may be contributing to it, and agree practical next steps.
IS TRAINING TOP-UP RIGHT FOR YOU?
Training Top-Up is designed for eligible existing clients who need focused follow-on help rather than another full training programme.
TRAINING TOP-UP MAY SUIT YOU IF…
- You’ve previously completed and paid for at least a four-session On Cloud K9 training programme
- You want to revisit or refresh something you’ve already worked on
- You’d like help progressing a particular skill
- A new stage or change in circumstances has made things more difficult
- You’re dealing with a small, contained setback
- You want personalised guidance without committing to another full programme
WHAT TO KNOW BEFORE YOU BOOK
- Training Top-Up includes one personalised 55-minute session
- It is only available to eligible existing On Cloud K9 clients
- The session is intended for a focused follow-on need
- If the issue is likely to need more than one session, another service or programme may be recommended
- Previous private online material may be reopened for one month where relevant
- Fair-use messaging support is available during that period
YOUR TRAINING TOP-UP SESSION
£95
ONE 55-MINUTE PERSONALISED SESSION
FOLLOW-ON SUPPORT FOR ELIGIBLE EXISTING CLIENTS
Including:
- One personalised 55-minute Training Top-Up session
- Training tailored to your current priority
- Practical next steps to continue with afterwards
- Relevant previous private material reopened for one month where useful
- Fair-use messaging support during that period
WHAT HAPPENS NEXT
You're welcome to get in touch by email or call 07527 450289 if you'd like help in deciding whether this is the right fit.
FREQUENTLY ASKED QUESTIONS
WHO CAN BOOK A TRAINING TOP-UP?
Training Top-Up is available to eligible existing On Cloud K9 clients who have previously completed and paid for at least a four-session training programme.
HOW LONG IS THE SESSION?
A Training Top-Up is one personalised 55-minute session.
WHAT CAN I USE A TRAINING TOP-UP FOR?
It can be used to refresh previous training, progress an existing skill, get help with a new stage, or work through a small, contained setback.
CAN A NEW CLIENT BOOK A TRAINING TOP-UP?
No. Training Top-Up is a follow-on service for eligible existing On Cloud K9 clients.
WHAT IF MY DOG NEEDS MORE THAN ONE SESSION?
If your current need is unlikely to be resolved appropriately in a single Top-Up session, another service or programme may be recommended instead.
IS ONLINE SUPPORT INCLUDED?
Where relevant, previous private online material may be reopened for one month, with fair-use messaging support during that period.
WHERE DOES THE SESSION TAKE PLACE?
The most appropriate location and delivery format will be agreed with you before booking, based on what you need help with and what is suitable for the session.
HOW MUCH DOES TRAINING TOP-UP COST?
Training Top-Up costs £95 for one personalised 55-minute session.
DO I NEED TO REQUEST A TRAINING TOP-UP FIRST?
Yes. We’ll confirm your eligibility, whether a Training Top-Up is suitable for what you need, and the practical arrangements before the session is booked.
GET FOCUSED SUPPORT FOR THE NEXT STEP
Request a Training Top-Up and we’ll confirm whether it’s the right fit for what you need now. If it is, we’ll agree the most useful focus for the session, along with the timing, location, and delivery format.
Prefer to talk it through? Call 07527 450289.
REQUEST A TRAINING TOP-UP
Training Top-Up is available to existing On Cloud K9 clients who’d like a little extra one-to-one support after completing previous training with us.
Tell us what you’d like help with and we’ll get back to you to arrange the next step.
